Data Protection Policy

Please be aware that this is a translation of the official Data Protection Policy which is available here: Datenschutzerklärung

General note on data protection

The EU General Data Protection Regulation (GDPR) , the Federal Data Protection Act (BDSG 2018) and, subsequently, the Telecommunications Act and Telemedia Act protect personal data. This is data related to a natural person. Data of legal entities are not subject to this protection.

Personal information is information that can be associated with you. (eg your name, telephone number or e-mail address). Information that is not associated with your identity (such as number of users of the site) is not covered.

Collection and processing of personal data

In connection with your access, data is be stored on our servers for backup purposes, which may allow identification:

  • IP address
  • Date
  • Time
  • sided pages
  • updated document
  • HTTP status code

Additional personal data will only be collected if you voluntarily provide this information, for example in the context of a request or registration.

We only process the personal data provided voluntarily by you. If you share personal information about another person (owner, installer etc), you must obtain their express prior consent beforehand and inform how we process personal information in accordance with our privacy policy.


Explanations of data protection

As a rule, you can access our internet pages without giving any information about yourself. If your name, address or other personal data is needed in individual cases, you will be informed in advance. Your personal usage information will be used to make our service as pleasant and enjoyable as possible. If you decide to provide us with personal information over the Internet, e.g. Correspondence can be handled or an order can be executed, so this data is handled carefully according to the strict regulations of the EU Data Protection Regulation (DSGVO) and the Federal Data Protection Act (BDSG 2018). By accessing the website, we receive usage data that is stored for backup purposes and may allow identification (for example, IP address, date, time, and pages viewed). These data are evaluated by us to get to know the user behavior and to set up statistics. There is no personal utilization. The statistical analysis of anonymous data records remains reserved. 

Transfer of personal information to third parties

If data is to be passed on to service providers within the scope of the order data processing, these are bound to the BDSG, other legal regulations and contractually to our data protection declaration. Insofar as we are legally obliged to do so or by court order, your data will be forwarded to the authorized persons to the extent required. For other purposes, we will not share your information with third parties without your express consent.


We store your data on specially protected servers. Access to it is only possible for a few authorized persons who are responsible for the technical, commercial or editorial support of these servers.

Right of withdrawal

If you ask us not to use and / or delete your personal data for further contact, we will do so accordingly. Data which are absolutely necessary for an order processing or for commercial purposes are not affected by a cancellation or deletion. Please understand that in case of cancellation of the personalized service can no longer be provided, since it builds on the use of customer data.

Use of cookies

In cookies, text information is collected during an online session and stored in a special file in ASCII format (cookie.txt) on the user's hard drive. Where the cookie is stored at the user controls the user's WWW browser. Cookies are information that will be returned to the server on the next online visit. They can only be read by the server that previously stored them. We only use cookies if they are needed for user functions or facilitate the navigation of the websites. The information is not provided to any third party, as cookies are only for the o.g. Purposes are used. Most browsers are set to automatically accept cookies. However, this function can always be deactivated in the browser. You can set your browser to notify you when cookies are sent.

Fischer Panda GmbH has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. If other cookies (e.g. cookies for the analysis of your surfing behaviour) are stored, they will be treated separately in this data protection declaration.

Cookies set:

Domains : *

Reason for use: Legitimate interest. Technically required for website to function:

  • cookie_notice_accepted   (required to know of the user accepts that cookies can be set – length : 3 months)
  • cookie_required   (required to know if cookies required for the site work can be set – length : 3 months)
  • cookie_settings   (required to know if cookies with the user preferences can be set – length : 3 months)
  • cookie_stats  ( required to know if cookies with user tracking can be set – length : 3 months)
  • cookie_marketing   (required to know if marketing / 3 rd party cookies can be set – length : 3 months)

  • cookie_notice_accepted - this cookie is set on the next loaded page after the visitor presses the I accept cookies button)  (Expiry : 3 months)
  • _pk_id.xxxxxx - cookie for Matomo (formerly Piwik)  (Expiry : 12 months)
  • _pk_ses.xxxxx  - cookie for Matomo (formerly Piwik)  (Expiry : duration of the current browsing session)
  • JSESSIONID  (Expiry : Session)
  • Docware_default_userId (Expiry : Permanent)
  • cookie_notice_accepted (Expiry: 3 Months)
  • lang (Expiry: 3 Months)
  • usersession (Expiry: Session)
  • cookie_notice_accepted (Expiry : 3 Months)
  • cs-ui-session (Expiry : Session)

Matomo (formerly Piwik) can be opt outed below. The Matomo cookies are only set if the "cookie_notice_accepted" cookie exists.


Links to other websites

Our websites may contain links to other websites. We have no influence on the editorial content of external websites and their operators comply with the data protection regulations.

Open source software Matomo (formerly Piwik)

The statistical analysis of this website (visitor access) uses the open source software Matomo (formerly Piwik). Piwik is configured in compliance with data protection laws and data is stored anonymously. The "session cookies" used for this purpose are text files that are only temporarily stored on your computer. You can disable the data collection by Piwik. The data collected by Piwik will not and never be transferred to other servers or passed on to third parties, but used in anonymous form to improve our offer. IP addresses are stored in Piwik without the last two tuples. We know from which network an inquiry came, but not from which computer.

By using this website you consent to the processing of the data collected about you by Piwik in the manner described above and for the purpose stated above.

Tracking Opt-out:

Disabling the web analytics will save a "persistent cookie" on your computer if your browser settings allow it. This cookie is intended to signal to Matomo not to collect your browser. Please note that the Matomo deactivation cookie will be deleted if you clean up the cookies stored in your browser. You also need to disable web analytics again if you are using another computer or another web browser.

SSL or TLS encryption

This site ( uses for security reasons and to protect the transmission of confidential content, such as requests that you send to us as a site operator, an SSL or. TLS encryption. An encrypted connection can be recognized by the fact that the address line of the browser changes from "" to "" and the lock symbol in your browser line.

If SSL or TLS encryption is enabled, the data you submit to us can not be read by third parties.



Privacy Policy for Email Newsletter

We send newsletters and e-mails for commercial purposes only with your consent. For the distribution list management, dispatch and evaluation of newsletters we use services of the company CleverReach GmbH & Co. KG. (Https://

Registration: This is done by a single entry in the newsletter form on the website. To register, you must use a valid email address. Your email address will be stored on a server belonging to CleverReach GmbH & Co. KG. To confirm the registration we use the Double Opt-In procedure.

Confirmation of registration: In the double-opt-in procedure, the recipient must expressly consent to the receipt of advertising e-mails and other regular e-mails. Subsequently, the entry in the subscriber group must be confirmed in a further step by clicking. For this an e-mail with the request for confirmation is sent to the registered contact address and the recipient must click on a confirmation link. Only after this confirmation is the receiver actively added to the corresponding distributor. This ensures that the owner of the e-mail address expressly agrees to receive the e-mails.

Unsubscribe: You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link contained therein. Your email address will then be deleted from our distribution list.

In connection with your access, data that may allow identification:

-E-mail address
-IP address
-sided pages
-updated document
HTTP status code

Recipient activities for up to 6 months at CleverReach stores.


Right to information, rectification, objection and complaint

Of course, you have the right to request information (Article 15 GDPR) about the data we have stored about you. Likewise, you have the right to rectification (Article 16 GDPR) of incorrect data, blocking and deletion (Article 17 GDPR) or restriction of processing (Article 18 GDPR) and a right to object to the processing of data (Article 21 GDPR). In addition, you have a right of appeal to the responsible data protection supervisory authority.

Revocation of consent
The consent to the processing of the personal data can be revoked at any time with effect for the future. This can be done by notifying us of the address below or by e-mail to


Data security officer

If you have any questions concerning your data security, please contact our data security officer:

Michael Suermann
S&S Strategie und Struktur GmbH
Otto-Hahn-Str. 9
33104 Paderborn

ms [at]
0177 977 6112 


Stand: 1.4.2020